The NHS is always overstretched. It is well documented that often there are too few beds to accommodate demand and insufficient resources to care for those in need. As a result, vulnerable individuals are often slipping between the cracks and the demand for beds often results in a hospital attempting to discharge patients too early, or failing to care for them in accordance with their specific needs.

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Do you know a vulnerable young or elderly person who:

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• Is in hospital but is not being cared for properly?

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• Is unable to cope at home but is due to be discharged from hospital too soon?

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• Is suffering abuse from a carer at home?

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• Is being transferred to a care home without their agreement?

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• Has nowhere to go if they are discharged?

 

We have significant experience in helping vulnerable, young or elderly clients and their families resolve these problems. We are ready and available to assist in obtaining:

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• Help to ensure that everyone is cared for in accordance with their specific needs.

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• Assistance to ensure that a hospital does not discharge a patient too soon.

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• Assistance to ensure that a hospital does not discharge a patient back into an abusive environment or unsupportive environment.

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• Ensure that a hospital patient is not transferred to a care home or centre against their wishes, and without their agreement.

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• Help with Social Services who may be involved when the hospital is ready to discharge a vulnerable patient.

 

Examples of cases we have resolved:

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Case 1. Our elderly client, who suffers from Parkinson's disease, contacted us through his wife. He was not able to feed himself in hospital because his hands shook so badly. The auxiliary hospital staff on his ward were not trained to assist the patients with Parkinsons and simply left food at his bedside. After we were instructed, we visited the hospital to meet with the patient, witnessed and understood the problem, and made sure that the hospital gave the correct care. Our client was able to recover from pneumonia. 

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Case 2. Our client's daughter contacted us when our elderly client fell down the stairs breaking both arms. The duty doctor at the hospital insisted that our client was not seriously injured and should be sent home with a hanging' cast when she clearly required surgery and was not able to feed herself. When we were contacted, we attended the hospital and ensured that our client was properly assessed with the result that it was deemed necessary for her to undergo surgery.  She subsequently made a good recovery.

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Case 3. Our diabetic and elderly client's daughter contacted us while he was in hospital as a result of injuries sustained due to the neglect of his live-in carer. We were also alerted to the suspicion that our client's possessions were being removed from his home by the carer. We attended the hospital immediately, took instructions, and ensured that our clients possessions were accounted for and safe. Furthermore, we made sure his live-in carer was discharged from her duties and ensured that our client had the appropriate support for his safe discharge to his home.

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Case 4. A friend of our client contacted us when our client was taken to hospital. Our diabetic and elderly client wished to return home, but social services decided that she should go into a home without her agreement. The local authority made an application to the Court of Protection, stating that our client was not able to make decisions for herself, and that they should be allowed to move our client (in restraints if necessary), to a care home of their choice. We visited our client in hospital, took her instructions, and went to the Court of Protection to represent her. With our assistance, she demonstrated that she was capable of making decisions for herself and assert her right to chose to go to a home of her choice in preparation for her later return to her own home.